Module 6 - Creating a Customer Journey
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Customer Journey, it is as important as your prospect and lead development!
It has been well documented that the cost of retaining a customer is significantly lower than sourcing and converting a new one. So, why do so many salespeople neglect to look after the contracts that have been won?
Ensuring you are communicating and nurturing a relationship through from introduction to conversion - and beyond - is an absolute core skill of a successful salesperson. This 30minute module will help you identify the routes and actions you can take to create, develop and enable a successful customer journey so that they not only buy from you - they stay with you.
Learning Objectives:
- What is a Customer Journey and why is it an Essential Element in your Sales Toolkit
- How to Develop a Customer Journey
- Bringing your Customer Journey to Life
- Reviewing and Evolving your CX
