Sales, Service & Success Conference: We're All In It Together
Sales is changing. Rapidly. The teams, companies and people in the field are evolving every day - often with blended responsibilities in other areas too. Customer Service, Business Development, Marketing etc - 'sales' can now be applied to a raft of different professions and roles.
But now, as the economic landscape shifts so dramatically (and so frequently) Sales is back at the forefront of people's roles and now the conversation around successful selling is a real talking point.
This year we are returning to our conference schedule with an incredible line up of speakers, innovators and disruptors who are ready to discuss what the future of Sales looks like.
Join us on Tuesday 23rd May at the Radisson Blu in the heart of Durham city centre as we explore and challenge the role of Sales, its responsibilities and focus on the horizon as we decipher the future of Sales.
Tickets are on sale now, including access to all sessions, networking, refreshments, lunch and conference gift bag.
Free car parking is available for delegates, and if you are looking to extend your event, and wish to stay overnight at the fabulous Radisson Blu, we have preferential rates available. More information will follow booking.
9am - Arrival, refreshments and networking.
9.30am - Welcome from compere, Alfie Joey.
9.45am - Panel Session: Creating a Culture of Customer Service Excellence.
Featuring, Kate Cooper of CXY, Andy Hadfield, Ket Patel of Change Reactions and Tom Lawson of Opencast.
10.45am - The Psychology of Sales with David Stimson of Bennu Consulting.
11.30am - Refreshments and networking.
12.00pm - Panel Session: Mindset Matters.
Featuring John Beamson, Katy Mitchell, Claire Walton, Joe Hilton.
1.00pm - Lunch and networking.
1.45pm - The Anatomy of Sales with Simon Clayton of Marketing Skills Academy.
2.30pm - Refreshments and networking.
3.00pm - Panel Session: Recruiting, Retaining and Upskilling - Talent Management.
Featuring, Lesley Hawke of NEPIC, Gary Riches of Hartlepool College of Further Education, Maureen Brown of Sullivan Brown and Marie Ranson of Key Wellbeing.
3.45pm - How to Create Success in Service and Sales, Jessica Williams.
4.30pm - Event Close.
Have you checked out last year's event? Watch the video below!